FAQ'S

  1. How do I make a purchase?
    Shopping at Hada is easy:
  • Browse the website to find what you like.
  • Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
  • Review the items in your ‘SHOPPING CART’ displayed on the side of the page.
  • Click on ‘Buy it now’ and fill in all the required details to proceed with ‘Complete order.’
  • You may add or remove any items before you click ‘Checkout.’

  1. Do I need to set up an account to place an order?
    No, you can shop at Hada without creating an account.

  2. What payment methods does Hada accept and is it safe to use my credit card online?
    Currently, the following online payment methods are accepted at Hada:

  • VISA, MasterCard, American Express, PayPal, Apple Pay, and Shopify Pay.
  • The option of Bank Transfer is also available to customers worldwide. All your details and data are securely transmitted via SSL encryption.

  1. How can I choose the currency I pay in?
    The base currency used on our website is Pakistani Rupee.

  2. Which countries does Hada ship to?
    Hada ships worldwide using the most authentic and safest courier services. The best shipping charges for both urgent and economy services are shared with the customers before shipping, and their order is shipped as per their delivery time and shipment charge preferences.

  3. How long does delivery take?

  • Made to Order Luxury Pret, Semi Formal, and Formal orders: 3-4 weeks
  • Made to Order Formal or Couture items: 6-10 weeks

  1. Do you offer same day delivery?
    Currently, we do not offer same day delivery.

  2. How much duties and taxes will I have to pay?

  • Local customers: No duties or taxes are charged as we offer free shipping on local orders.
  • International customers: Taxes and duties may apply depending on your location.

  1. Can I change or cancel my order once it has been placed?
    Within 48 hours of placing an order, you can request our customer service to cancel an item, change the size, or edit your billing and shipping details.
    After 48 hours, we will be unable to combine orders or add pieces to an existing order.
    Orders cannot be canceled after the 48-hour window.

  2. How can I track my order?
    Once your order is placed, you will receive a unique order number. You can use this number to track your order status by contacting our customer care team.

  3. Are the colors of items shown on the website accurate?
    We have made every effort to display the colors of the items as accurately as possible. However, due to differences in screen displays, the actual color may vary slightly from what you see on your screen.

  4. Are you available on any other online platform?
    Yes, we are available at: